Booking information

cancellation guidelines

Bookings winter 2022 / 2023

Cancellation terms for all bookings with arrival between 08.01.2023 to 15.03.2023

-up to 21 days before arrival, cancellation free of charge

-21 days to 7 days before arrival, 50% of the total price of your stay

-7 days to 2 days before arrival, 80% of the total price of your stay

-in the last 2 days before arrival, for late arrival and premature departure, 100% of the total price of your stay (with the exception of a doctor's certificate)

Cancellation terms for all bookings with arrival between 26.12.2022 and 07.01.2023

-up to 1 month before arrival, cancellation free of charge

-1 month to 2 weeks before arrival, 70% of the total price of your stay

-2 weeks to 1 week before arrival, 80% of the total price of your stay

-in the last week before arrival, for late arrival and premature departure, 100% of the total price of your stay (with the exception of a doctor's certificate)

BOOKINGS SUMMER 2023

 Cancellation terms for all bookings with arrival between 01.05.2023 and 15.10.2023

-up to 1 month before arrival, cancellation free of charge

-1 month to 2 weeks before arrival, 50% of the total price of your stay

-2 weeks to 1 week before arrival, 70% of the total price of your stay

-in the last week before arrival, for late arrival and premature departure, 100% of the total price of your stay (with the exception of a doctor's certificate)

Nights that we are able to rebook for other guests are of course deducted and taken into account in the cancellation fee. 

COVID-19 cancellation terms: by booking, the COVID-19 regulations and access conditions applicable at the time of arrival are deemed accepted. A change in the access conditions does not signify free cancellation. In case we are not allowed to open our hotel on account of pandemic regulations, of course no cancellation fees are due even at short notice. All bookings can be rebooked at short notice at any time in case of a confirmed case of COVID-19 in the family - up to 24 hours before arrival.

We recommend the conclusion of a cancellation insurance at Europäische Reiseversicherung, which also provides coverage in case of COVID-19.

Details of COVID-19 cancellation insurance

In addition, the General Terms of Business of the hotel industry apply.